Canada Liquor Server Training Study Guide and Notes [PDF]: Smart people must join the Liquor Server Training to serve Liquor at any liquor-licensed establishments. Almost all Alcohol Serving Courses in Canada consist of Avoiding Violations, Knowing the Law, Checking ID, Risk Management, Policies and Procedures Preventing Intoxication, and Special Occasion Permits.
The Canada Liquor Server Training Study Guide is a valuable resource for anyone looking to obtain liquor server certification in Canada. This guide covers all aspects of liquor service, from responsible service practices to identifying intoxication.
The guide is designed to be easy to understand, with clear explanations and examples. It is broken down into several sections, each focusing on a specific aspect of liquor service. These sections include:
Canada Liquor Server Training Study Guide
What does the course content include?
- Responsible Service Practices: This section covers the legal and ethical responsibilities of liquor servers, including preventing underage drinking and refusing service to intoxicated patrons.
- Alcohol and its Effects: This section covers the effects of alcohol on the body, including the signs of intoxication and the dangers of overconsumption.
- Handling Difficult Situations: This section covers how to handle difficult situations that may arise while serving alcohol, including dealing with confrontational customers and preventing violence.
- Service Techniques: This section covers the proper techniques for serving alcohol, including measuring and pouring drinks, serving beer and wine, and making cocktails.
- Product Knowledge: This section covers the different types of alcohol and their characteristics, including beer, wine, spirits, and liqueurs.
- Preventing liquor law violations: This section covers the various laws and regulations surrounding the sale and service of alcohol in Canada, as well as strategies for preventing liquor law violations. Such as checking IDs, identifying fraudulent IDs, and how to refuse service to minors. It also provides information on how to prevent over-serving, which is a common cause of liquor law violations.
- Special Occasion Permits (SOPs) are required for the sale and service of alcohol at special events in Canada, such as weddings, festivals, and fundraisers. This section of the guide covers the requirements for obtaining an SOP, as well as the responsibilities of the liquor server when serving alcohol at these events.
- Recognizing signs of intoxication and understanding factors that affect Blood Alcohol Concentration (BAC). It is important for liquor servers to be able to identify when a customer has had too much to drink and is showing signs of intoxication. This section of the guide covers the physical and behavioral signs of intoxication, such as slurred speech, impaired coordination, and aggression.Additionally, the guide covers the factors that affect BAC, such as weight, gender, and the rate of alcohol consumption. By understanding these factors, liquor servers can better assess a customer’s level of intoxication and take appropriate action, such as refusing service or calling a taxi.
Download Study Guide and Notes [PDF]
The training in each province and territory differs depending on the liquor laws and has different names:
- Serving It Right (British Columbia),: www.responsibleservicebc.gov.bc.ca
- Proserve Program (Alberta): proserve.aglc.ca
- Serve it Right (Saskatchewan), business.tourismsaskatchewan.com
- Smart Choices (Manitoba): smartchoicesmb.ca
- Smart Serve Ontario (Ontario), smartserve.ca
- Service in Action (Quebec), www.educalcool.qc.ca
- It’s Good Business: Responsible Service of Alcohol (New Brunswick), training.aitnb.com
- It’s Good Business (Nova Scotia), onlinetraining.tourismhrc.com
- It’s Our Business (Prince Edward Island), members.restaurantscanada.org
- It’s Good Business: Responsible Service of Alcohol (Newfoundland and Labrador) hnl.ca/training/serve-responsible-nl/
- Be a Responsible Server (B.A.R.S) (Yukon) yukon.ca