ServSafe Alcohol PreTest 2024 Questions and Answers

To give customers one last chance to order alcohol before closing. The purpose of a "last call" is to give customers one last chance to order alcohol before closing, but it is important to limit the number of drinks served during this time and to refuse service to anyone who appears to be intoxicated.

Body weight, gender, and food consumption can all affect the rate at which alcohol is absorbed into the bloodstream.

Encouraging customers to drink more. Encouraging customers to drink more is not a responsibility of a server or bartender in preventing intoxication, but rather limiting the number of drinks a customer can have and refusing to serve intoxicated customers.

Aggression. Aggression and other changes in behavior can be common psychological signs of intoxication.

Dilated pupils. Dilated pupils are not a common physical sign of intoxication.

Phone number. While some forms of identification may include a phone number, it is not a requirement for a valid identification when checking for legal drinking age.

To hold establishments liable for serving alcohol to visibly intoxicated persons who later cause harm. Dram shop laws hold establishments such as bars, restaurants, and clubs liable for the actions of their customers if they served them alcohol while they were visibly intoxicated.

Dilated pupils. While dilated pupils can be a sign of drug use, they are not necessarily a sign of intoxication.

None of the above. There is no legal limit for serving alcohol to a visibly intoxicated person. It is the responsibility of the server to use their professional judgment to determine when to stop serving a customer.

Acknowledge the complaint and try to resolve the issue by offering alternative options or solutions. It is important to listen to customer complaints and try to resolve them in a professional and courteous manner. Acknowledge the complaint and apologize if necessary, and then offer alternative options or solutions that may address the customer's concerns. It is important to maintain a positive attitude and not argue with the customer or ignore their complaint.

Call the police. It is important to prioritize the safety of yourself, other customers, and employees in situations where a customer becomes violent or aggressive. Call the police immediately and let them handle the situation. Do not try to use physical force to restrain the customer, as this could escalate the situation further.

Contact emergency services and seek medical attention for the customer. It is important to take any signs of alcohol poisoning or illness seriously and seek medical attention immediately. Call emergency services and provide as much information as possible about the customer's symptoms and the amount of alcohol they have consumed. Do not continue to serve the customer alcohol or any other beverages.

Politely but firmly discourage the behavior and continue serving the customer. It is important to maintain a professional demeanor when handling difficult situations with customers, including those that involve inappropriate behavior or harassment. Politely but firmly discourage the behavior and let the customer know that it is not acceptable. If the behavior continues or becomes more severe, you may need to refuse service or report the behavior to management.

Retreat to a safe place and call for backup. If a customer becomes physically aggressive towards you or another employee, it is important to prioritize your safety and the safety of others. Try to remove yourself and other employees from the situation and call for backup. Do not attempt to fight back or escalate the situation further.

Try to calm the customer down and resolve the situation peacefully. It is important to handle difficult situations calmly and professionally. Try to remain calm and empathetic towards the customer while explaining your reasons for denying service. If the customer continues to be belligerent or disruptive, you may need to ask them to leave the establishment or call the police if necessary.

Answer: Refuse service and ask the customer to leave. If a customer becomes angry or hostile when asked for ID, it is important to prioritize safety and refuse service to the customer. Trying to defuse the situation may put you and other customers at risk, and ignoring the situation may lead to legal trouble for the establishment. If necessary, you can call the police to assist with the situation.

Answer: Verify the ID using an ID scanning device or online database. Out-of-state IDs are valid for purchasing alcohol as long as they meet the requirements of a valid ID in the state where the sale is taking place. To verify the ID, you can use an ID scanning device or an online database to ensure that the ID is valid and belongs to the customer.

Answer: All of the above. Signs that an ID may be fake include a blurry or pixelated photo, a nervous or hesitant customer, and evidence of tampering or alteration on the ID. Other signs may include mismatched information on the ID or a lack of security features. If you suspect that an ID is fake, it is important to refuse service and follow proper protocol for reporting the incident.

Answer: Refuse service. If you are unsure whether an ID is valid, it is important to err on the side of caution and refuse service. Accepting a fake ID or an ID that does not belong to the customer can lead to legal trouble for both you and the establishment.

Answer: Refuse to serve them alcohol and ask them to leave. It is important to recognize the signs of intoxication and refuse to serve alcohol to anyone who appears to be intoxicated, even if they have presented a valid ID. In this situation, it is appropriate to politely refuse to serve alcohol and ask the customer to leave. You may also offer food and non-alcoholic beverages as an alternative.

Answer: All of the above. When checking a customer's ID, it is important to look for signs that the ID may be fake or altered. This can include discrepancies between the picture on the ID and the customer's appearance, inconsistencies between the birth date on the ID and the customer's age, and visible signs of tampering or alteration on the ID.

A person's BAC is higher if they consume drinks with a higher alcohol content. BAC is affected by a number of factors, including the amount and rate of alcohol consumption, body weight and composition, and gender. Drinking on an empty stomach can also increase BAC, as can drinking too quickly.

Their breathing is slow and shallow or has stopped. Alcohol poisoning is a medical emergency and requires immediate attention. Signs of alcohol poisoning include a slow or irregular heartbeat, slow and shallow breathing, and loss of consciousness.

Drinking on an empty stomach. Consuming alcohol on an empty stomach can lead to quicker absorption and faster intoxication.

Increased awareness and alertness. Intoxication is marked by decreased awareness and impaired judgment, not increased awareness and alertness.

The customer appeared to be sober at the time of service. While it may be difficult to determine whether a customer is intoxicated, it is still the responsibility of the establishment to monitor customers and prevent service to anyone who appears to be intoxicated. False identification and pre-existing intoxication are not valid defenses, and having policies and procedures in place is not a guarantee against a charge of serving alcohol to an intoxicated person.

False. While it may be tempting to assume that a customer who appears to be over a certain age is old enough to purchase alcohol, it is important to always check identification to ensure that the customer is of legal drinking age. In most states, anyone who appears to be under the age of 40 must provide identification when purchasing alcohol.