SIR Final Exam Module 3 Quiz (Questions Answers)

SIR Final Exam Module 3 Quiz (Questions Answers): The SIR (Serving It Right) Module 3 of Serving It Right is focused on responsible beverage service, which covers a range of topics related to the responsible service of alcohol.

The module is designed to help servers and sellers of alcohol understand their legal and ethical responsibilities, as well as strategies for managing challenging situations and preventing harm to customers and others.

Module 3- Responsible Beverage Service

The module covers a wide range of topics related to responsible beverage service, including the effects of alcohol on the body, strategies for preventing over-consumption, how to deal with intoxicated customers, and the legal and ethical responsibilities of servers and sellers. It also covers key strategies for managing conflicts and difficult situations, such as enforcing house policies, handling disputes, and dealing with aggressive or violent behavior.

The module is designed to be interactive and engaging, with a mix of multimedia content, interactive exercises, and quizzes to test understanding. It is self-paced, meaning that learners can work through the material at their own pace and on their own schedule.

Upon completion of the module, learners will have a better understanding of their legal and ethical responsibilities as servers and sellers of alcohol, and be better equipped to prevent harm and manage challenging situations.

SIR Final Exam Module 3 Quiz

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Module 3: Responsible Beverage Service
Serving It Right Final Exam
Total Items: 54
Passing Score: 80%

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1) What is the purpose of the ICBC Special Event Permit Kit?

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2) What options can licensed establishments offer to encourage the use of public transportation?

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3) How can designated driver programs benefit licensed establishments?

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4) What is the purpose of displaying social responsibility posters or tent cards in the service area of licensed establishments?

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5) What is the purpose of mandatory display materials?

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6) How can licensees publicize and market the RBS program to their patrons?

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7) What do you think is the main goal of a Responsible Beverage Service (RBS) program?

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8) How can management and staff encourage moderation and non-alcoholic rounds?

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9) What are some best practices to reduce the likelihood of drink spiking?

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10) What is drink spiking?

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11) Can licensed establishments offer drinking games as entertainment activities?

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12) What should be provided alongside alcoholic beverages to discourage binge drinking?

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13) What is binge drinking?

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14) What type of food should establishments encourage patrons to eat to slow the pace and amount of alcoholic beverages patrons are consuming?

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15) What is the maximum serving size allowed for a single serving of alcohol in B.C.?

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16) How can establishments encourage moderation and non-alcoholic rounds through their pricing strategies?

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17) How can staff members help to prevent intoxication?

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18) What is one of the goals of responsible service of alcohol?

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19) Which of the following are best practices to follow when creating the Policy? Select all that apply.

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20) Why is it important to review the relevant documents for your establishment's policies?

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21) What should management do before introducing policies to the general staff?

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22) What is the purpose of asking for input when developing an Establishment Policy?

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23) Why is it important to hold staff meetings to introduce the Policy?

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24) What are the requirements for the Policy to be effective?

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25) Why is the Policy important for promoting responsible beverage service? (select all that apply)

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26) What is the first step towards creating a professional environment in an establishment?

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27) Which component of an effective RBS program involves working together with coworkers to prevent and manage problematic situations related to alcohol service?

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28) Which component of an effective RBS program involves creating a safe and responsible workplace for employees and customers?

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29) What are the three components of an effective RBS program?

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30) What are RBS programs designed to do?

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31) What is the focus of Module 3 in the SIR exam?

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32) What are some tips provided for writing and implementing an establishment policy? (select all that apply)

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33) An intoxicated patron sitting with friends is creating a disturbance and refuses your polite, but firm request that she leave the premises. What should you do?

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34) You’ve been working at this bar for a few years and know most of the regular patrons. A patron who usually comes in with his pool team has come into the bar alone, and doesn’t seem as sociable as usual. He’s not seated in your section. What should you do? Select the best option.

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35) What should you do if there is any reason to suspect that patrons may become involved in violence or hostilities outside the establishment after they are ejected?

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36) What should you do if an intoxicated patron refuses to leave the premises and poses a danger to others?

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37) Why should you prevent an ejected patron from re-entering the establishment?

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38) What should you do after a patron leaves the establishment?

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39) If an intoxicated patron manages to drive away, what should you do?

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40) What should you do if an intoxicated patron requires assistance?

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41) How can you defuse negative confrontations with an intoxicated patron?

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42) What is the first step to managing an intoxicated patron in a retail environment?

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43) How should you speak to an intoxicated patron when discontinuing service?

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44) What is the importance of backup coworkers in dealing with difficult situations?

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45) What is the first step in dealing with a difficult situation involving an intoxicated patron?

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46) What is the first step in dealing with a patron who is intoxicated?

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47) What is the duty of care for bartenders and establishments?

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48) You should keep incident reports in a binder for easy access and copying.

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49) Seek contact information from other witnesses to the incident, such as patrons and bystanders

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50) Recollections of the incident should be gathered from all staff who were present at the event.

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Minors wishing to consume alcohol may try to use fake ID, and may take evasive action to avoid being scrutinized before service. Which of the following do you think could signal that a patron is a minor?
Choose one or more options.

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52) If a patron is showing signs of intoxication, what should be done?

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53) What is the purpose of door control in an RBS program?

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54) What is the importance of an initial greeting and assessment when serving patrons in an RBS program?

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