ServSafe Alcohol Diagnostic Test 2024 - Online Course Prep & Tutor

The ServSafe Alcohol Diagnostic Test 2024 with multiple choice questions and answers for ServSafe Alcohol Course. It is a valuable tool for assessing the knowledge of employees in the alcohol service industry. This test is designed to help identify knowledge gaps and improve overall performance, which can lead to better customer service and increased safety for both customers and employees.

What’s covered? Alcohol law & your responsibility, Handling difficult situations, Recognizing & preventing intoxication, Checking for identification.

The ServSafe Alcohol Diagnostic Test is a comprehensive exam that covers a wide range of topics related to responsible alcohol service, including recognizing and preventing intoxication, checking identification, handling difficult situations, and more. The test consists of 40 multiple-choice questions, and employees must achieve a score of 80% or higher to pass.

ServSafe Alcohol Diagnostic Test

Taking the ServSafe Alcohol Diagnostic Test is an important step for employees who work in the alcohol service industry. By passing the test, employees demonstrate their knowledge and commitment to responsible alcohol service, which can lead to increased customer satisfaction and repeat business.

Diagnostic Test

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ServSafe Alcohol Diagnostic Test

Total Items: 40
Time Limit: N/A
Answer Keys: Yes
Topics:
Alcohol law & your responsibility,
Handling difficult situations,
Recognizing & preventing intoxication,
Checking for identification

1 / 40

1) Which of the following is NOT a responsibility of servers and sellers of alcohol?

A) To verify customers' ages

B) To monitor customers for signs of intoxication

C) To refuse service to anyone who appears to be intoxicated

D) To provide free alcohol to designated drivers

2 / 40

2) Which of the following is an example of over-serving alcohol?

A) Refusing to serve a customer who is visibly intoxicated

B) Serving alcohol in measured amounts

C) Serving alcohol to someone who is already visibly intoxicated

D) Providing free non-alcoholic beverages to designated drivers

3 / 40

3) What are the consequences of violating alcohol laws?

A) Fines, suspension or revocation of liquor license, and criminal charges

B) Verbal warning and probation

C) Community service and public apology

D) Nothing, as long as no one was injured

4 / 40

4) What is the purpose of an alcohol service plan (ASP)?

A) To provide a menu of different alcoholic beverages to customers

B) To help businesses manage their inventory of alcohol

C) To provide a framework for ensuring responsible alcohol service

D) To regulate the amount of alcohol that customers can consume in one sitting

5 / 40

5) What is the purpose of a responsible alcohol service (RAS) program?

A) To regulate the production and distribution of alcohol

B) To train servers and sellers of alcohol to be responsible and to comply with alcohol laws

C) To promote the consumption of alcohol in a safe and responsible manner

D) To provide free drinks to customers who are designated drivers

6 / 40

6) What is the "safe harbor" law?

A) A law that allows servers to continue serving alcohol to a customer who is visibly intoxicated

B) A law that protects servers from liability for serving alcohol to someone who is already visibly intoxicated, as long as certain conditions are met

C) A law that requires servers to report any instances of underage drinking

D) A law that requires servers to receive special training before they can serve alcohol

7 / 40

7) What is the "dram shop" law?

A) A law that prohibits the sale of alcohol to anyone under the age of 21

B) A law that holds businesses liable for serving alcohol to someone who is already visibly intoxicated

C) A law that regulates the production and distribution of alcohol

D) A law that requires all alcohol to be served in measured amounts

8 / 40

8) In which of the following situations is it legal to serve alcohol to someone who is visibly intoxicated?

A) When they are celebrating a special occasion

B) When they are a regular customer

C) When they are a friend of the server

D) It is never legal to serve alcohol to someone who is visibly intoxicated

9 / 40

9) Which of the following is an example of a valid form of identification for verifying a customer's age?

A) Social Security card

B) Library card

C) Driver's license

D) Employee ID

10 / 40

10) What is the legal limit for blood alcohol concentration (BA while driving in most states?

A) 0.02%

B) 0.04%

C) 0.06%

D) 0.08%

11 / 40

11) Which of the following is NOT a reason why alcohol is regulated by law?

A) To protect public health and safety

B) To generate revenue for the government

C) To prevent underage drinking

D) To regulate the production and sale of alcohol

12 / 40

12) In most states, what is the legal drinking age for alcohol?

A) 18

B) 19

C) 20

D) 21

13 / 40

13) What is the recommended approach for handling a customer who is attempting to drive while under the influence of alcohol?

A) Offer to call them a cab and send them home

B) Continue to serve them drinks until they are no longer attempting to drive

C) Provide them with free food or non-alcoholic beverages as an incentive to stay

D) Allow them to leave and hope they make it home safely

14 / 40

14) What is the recommended approach for handling a customer who is highly intoxicated and causing a disturbance in the establishment?

A) Offer to call them a cab and send them home

B) Cut them off from further alcohol service and ask them to leave

C) Continue to serve them drinks until they calm down

D) Ignore the situation and hope it resolves itself

15 / 40

15) Which of the following is a recommended approach for handling a customer who is complaining about the quality of their food or drink?

A) Offer them a discount on their bill to resolve the issue

B) Tell them that the establishment is not responsible for their personal tastes or preferences

C) Offer to replace their meal or drink with something else

D) Ignore the customer and continue serving other customers

16 / 40

16) What is the recommended course of action if a customer becomes physically aggressive or violent?

A) Physically restrain the customer until they calm down

B) Use physical force to subdue the customer

C) Call the police and have the customer removed from the premises

D) Attempt to calm the customer down and resolve the situation verbally

17 / 40

17) Which of the following is a recommended approach for handling a customer who is refusing to pay their bill?

A) Offer to comp their meal or drinks to resolve the issue

B) Threaten to call the police if they don't pay

C) Physically restrain the customer until they pay

D) Tell the customer they can leave without paying, but they won't be allowed back in the establishment

18 / 40

18) What should an employee do if they witness a customer harassing another customer or employee?

A) Confront the customer and ask them to leave

B) Ignore the situation and continue serving other customers

C) Report the incident to a manager or supervisor immediately

D) Record the incident on their personal social media account

19 / 40

19) Which of the following is an example of a situation that could be considered sexual harassment in the workplace?

A) A customer compliments a server on their appearance

B) A coworker asks another coworker out on a date outside of work

C) A manager makes sexual advances toward a subordinate

D) All of the above

20 / 40

20) What is the difference between "standard drink" and "drink size"?

A) Standard drink refers to the amount of alcohol in a beverage, while drink size refers to the physical size of the container.

B) Standard drink refers to the physical size of the container, while drink size refers to the amount of alcohol in a beverage.

C) Standard drink and drink size are the same thing.

D) Standard drink refers to the amount of alcohol in a beverage, while drink size refers to the amount of mixer or other ingredients in a cocktail.

21 / 40

21) What is the recommended course of action if someone shows signs of alcohol poisoning?

A) Give them a cup of coffee and encourage them to walk around

B) Put them in a cold shower to wake them up

C) Call 911 or seek emergency medical attention immediately

D) Leave them to "sleep it off"

22 / 40

22) Which of the following is NOT a sign of alcohol poisoning?

A) Unconsciousness or semi-consciousness

B) Slow or irregular breathing

C) Low blood pressure and rapid heartbeat

D) Increased alertness and energy

23 / 40

23) What is the "last call" practice?

A) A policy where the sale of alcohol stops before closing time

B) A policy where customers are required to leave the establishment before closing time

C) A policy where the establishment offers discounted drinks during the final hour of operation

D) A policy where servers and bartenders are required to stop serving alcohol to customers who appear to be intoxicated

24 / 40

24) What is the recommended approach for dealing with an intoxicated customer?

A) Offer them a glass of water and encourage them to slow down

B) Keep serving them until they reach their limit

C) Refuse to serve them any more alcohol and offer them alternative non-alcoholic drinks or food

D) Call the police and have them removed from the premises

25 / 40

25) Which of the following is a factor that can increase a person's level of intoxication?

A) Drinking alcohol on an empty stomach

B) Drinking alcohol with a meal

C) Drinking slowly and spacing out drinks

D) Drinking water between alcoholic beverages

26 / 40

26) What is the difference between "tolerance" and "dependence" on alcohol?

A) Tolerance is the ability to consume large amounts of alcohol without experiencing significant impairment, while dependence is a physical or psychological addiction to alcohol.

B) Tolerance is a physical or psychological addiction to alcohol, while dependence is the ability to consume large amounts of alcohol without experiencing significant impairment.

C) Tolerance and dependence are the same thing.

D) Tolerance is the ability to consume alcohol without experiencing any negative effects, while dependence is the inability to stop drinking

27 / 40

27) What is the "cut-off" limit for serving alcohol to a customer?

A) 1 drink per hour

B) 2 drinks per hour

C) 3 drinks per hour

D) There is no specific "cut-off" limit, it depends on the individual customer

28 / 40

28) Which of the following is a common misconception about sobering up?

A) Drinking coffee or taking a cold shower can help speed up the process

B) Eating a heavy meal before drinking can help prevent intoxication

C) Time is the only way to sober up

D) Drinking more alcohol can help counteract the effects of intoxication

29 / 40

29) Which of the following is NOT a factor that affects a person's level of intoxication?

A) Age

B) Gender

C) Body weight

D) Height

30 / 40

30) What is the role of servers and sellers of alcohol in preventing intoxication?

A) To encourage customers to consume alcohol in moderation

B) To provide free non-alcoholic beverages to designated drivers

C) To monitor customers for signs of intoxication and to refuse service to anyone who appears to be intoxicated

D) To provide customers with information about the effects of alcohol

31 / 40

31) What is the most accurate way to determine a person's level of intoxication?

A) By asking them how much they have had to drink

B) By observing their behavior and physical appearance

C) By measuring their blood alcohol concentration

D) By measuring the amount of time since they last consumed alcohol

32 / 40

32) What are the signs of intoxication?

A) Slurred speech, impaired coordination, and slow reaction time

B) Alertness, clear speech, and quick reaction time

C) Euphoria, relaxation, and heightened senses

D) Increased thirst, appetite, and energy

33 / 40

33) What is intoxication?

A) A state of mental and physical impairment caused by consuming alcohol or other drugs

B) A state of heightened awareness and energy caused by consuming alcohol or other drugs

C) A state of relaxation and euphoria caused by consuming alcohol or other drugs

D) A state of dehydration and fatigue caused by consuming alcohol or other drugs

34 / 40

34) What should an employee do if they accidentally sell alcohol to a minor?

A) Apologize and refund the purchase

B) Notify a manager and document the incident

C) Ignore the mistake and hope it doesn't happen again

D) Blame the minor for looking older than they are

35 / 40

35) What is the recommended course of action if a customer presents an out-of-state identification card that the server is not familiar with?

A) Refuse service to the customer

B) Ask the customer for a second form of identification

C) Verify the age and expiration date of the ID

D) Accept the ID as long as it appears valid

36 / 40

36) In some states, what is the legal requirement for checking identification when selling alcohol?

A) Customers must be over the age of 21 and have a valid ID

B) Employees must ask for ID from anyone who looks under the age of 40

C) Employees must check the ID of every customer who purchases alcohol

D) There is no legal requirement for checking identification

37 / 40

37) What should an employee do if they suspect a customer's identification is fake or altered?

A) Confiscate the ID and call the police

B) Allow the customer to purchase alcohol anyway

C) Refuse to sell alcohol to the customer and notify a manager

D) Ask the customer for a second form of identification

38 / 40

38) When checking a customer's identification, what should an employee look for?

A) The customer's age

B) The expiration date

C) The name on the ID

D) All of the above

39 / 40

39) What should an employee do if a customer refuses to show identification?

A) Allow the customer to purchase alcohol anyway

B) Ask the customer to leave the establishment

C) Refuse to sell alcohol to the customer

D) Call the police

40 / 40

40) Which of the following is not a valid form of identification for purchasing alcohol?

A) A valid driver's license

B) A passport

C) A birth certificate

D) A military ID

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